Value chain analysis in quality management context

Abstract

Based on the description of value chain analysis, which is a strategic management tool attributed to Michel Porter, the paper aims to demonstrate that quality management applies this method, under specific forms. The paper's specific objectives are: to redefine the functions of value chain analysis in the context of quality management; to clarify the significance and the possibilities of measuring the value added; and to present management tools and techniques needed to control and systematically improve performance. Research methodology is based on examples, previous studies, and a case study that reveals the diversity of indicators for measuring the value added and analysis tools used in quality management.