An Impact Analysis of Conversational AI on Marketing Processes

Authors

  • Marius Manic Transilvania University of Brasov, Romania

DOI:

https://doi.org/10.31926/but.es.2023.16.65.1.3

Keywords:

conversational, AI, impact, marketing

Abstract

New tools and technologies are continuously being developed, and the field of the market is in permanent change. Yet conversational AI represents a breakthrough, a ground-breaking technology that provides unmatched speed, price, and breadth of features, providing users a quick advantage over rivals. More than simply a tool, it's also a means of considering how to strike a balance between technological data-driven innovation and human creativity. Marketing specialists should consider employing AI tools as part of a well-rounded strategy that blends technological innovation with creative human inventiveness.

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Published

2023-06-22

Issue

Section

MARKETING