The online assessment of tourism services. The hotel market from Brasov County

Abstract

Online travel communities and tourism agencies have favored the emergence of global assessment alternatives of accommodation units included in the visitors’ travel options. This article analyzes the online assessment of the accommodation units from Braşov
county and which are the differences between the comfort category of accommodation units according to the national classification system of the accommodation units and the online assessments found on two of the most well-known online communities in the field, namely TripAdvisor and Booking.com.