Continuous improvement of product and service quality by implementing staff development strategy. Case study S.C. Redplast S.R.L.

Abstract

Quality of products / services is key to organizational success. For this quality to be appreciated by customers, the organization must implement a number of quality strategies. These include the organization staff’ development strategy. The staff has an important role in achieving product and services quality, but also in improving the quality of all organization’s activities. This paper presents a plan for staff training to SC REDPLAST S.R.L.Braşov as a strategy within the quality management system.