Institutional Space and Territory

Abstract

In public institutions the way in which the desk is designed may reflect the institution’s attitude toward the customer; it can be either a passage toward or a barrier between the customer and the person meant to help him (Luca, 2005). I have carried out an analysis of a number of desks encountered in Romanian public institutions. A number of parameters have been considered that are useful in analyzing the way in which the professional relationship of the employee involved with the public is structured and achieved.