Analysis of the Most Frequent Complaints of the Tourists who Rent Cars around the World, Especially in Romania

Abstract

This paper aims at identifying the causes that make the tourists who use renting transport services in Europe, USA, and Australia, become unsatisfied with the service. In particular, for Romania, we present an analysis of the questionnaires filled in online by the tourists who rented cars, identifying the complaints in several categories. It is essential for all companies that care about their image to identify the reasons generating complaints.