Public Service Quality and Citizen-Client’s Satisfaction in Local Municipalities. A Case Study: The Municipality of Tetovo

SH Alija; S. Alija; M. Memeti

doi:10.31926/but.es.2021.14.63.2.6

Authors

SH Alija South East European University, North Macedonia https://orcid.org/0000-0003-1898-8072
S. Alija South East European University, North Macedonia https://orcid.org/0000-0002-0355-731X
M. Memeti South East European University, North Macedonia

DOI:

https://doi.org/10.31926/but.es.2021.14.63.2.6

Keywords:

fiscal decentralization, compensation for construction permits, professional teams for the legalization of illegal buildings, and development of electronic services

Abstract

Assessing the effects of compensation for construction permits for residential and economic buildings in the urban part of Tetovo, the establishment of professional teams for the legalization of illegal buildings, and the development of electronic services, on local economic development (LED) of the municipality of Tetovo. For analyzing the data generated by the questionnaires, SPSS was used, as a method for testing the hypotheses of the study. The reduction of the compensation for construction, the creation of professional teams for the legalization of illegal buildings, the development of electronic services contribute to the increase in the satisfaction of the residents of the municipality of Tetovo, stimulate economic activity, and increase fiscal revenues.