Models and Tools for Quality Approach in Public Administration in European Union

Abstract

This paper focuses on the quality approach in public administration (PA) in the EU. The first section presents theoretical considerations on the modern approach to quality applicable in all areas of activity, including PA. The next two sections contain an overview of the policy and models on quality in PA promoted in the EU; the main measurement instruments and statistical data on the quality of government in the EU. The purpose of the study is to systematize information on the quality approach in the PA at the EU level, which will help academics, researchers and decision-makers better understand the quality models and tools currently used, and identify ways to improve them.