A Computer-Assisted Graphical Management System for the Assessment of the Quality of Tourism Services Based on Customer Rates

Authors

  • D.M. Danila Transilvania University of Brasov, Romania
  • D.C. Ola Transilvania University of Brasov, Romania

Keywords:

car, customer, management, online, tourism

Abstract

This paper presents an online management system for tourism services management. The system contains a graphical module for monitoring service quality based on customer surveys. The management system is attached to a website www.eurocars.ro. Finally, the quality rates, given by the clients who used the transport services provided by this website were analyzed.

Author Biographies

D.M. Danila, Transilvania University of Brasov, Romania

Dept. of Engineering and Management in Food and Tourism

D.C. Ola, Transilvania University of Brasov, Romania

Dept. of Engineering and Management in Food and Tourism

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Published

2013-12-11

Issue

Vol. 6(55) No. 2 (2013)

Section

AGRICULTURAL FOOD ENGINEERING