Training Emotion Management Skills in the Workplace – An Individual Level Intervention on Education Employees

Abstract

The paper focuses on designing and implementing an individual resource-based intervention on education specialists in Romania, based on Hochshild’s emotional labour model (Hochschild, 1983) and Gross’ process model of regulating emotions (Gross, 1999). The main objective was that of training individual emotion management skills to reduce emotional effort and turnover intentions and to increase job satisfaction of employees. The paper presents the structure of the intervention and discusses the efficacy of the training program reported to stated objectives.