Institutional Space and Territory

Authors

  • Mariela Pavalache-Ilie Transilvania University of Brasov, Romania

Keywords:

personal space, non-verbal communication, physical interface between the customer and the employee

Abstract

In public institutions the way in which the desk is designed may reflect the institution’s attitude toward the customer; it can be either a passage toward or a barrier between the customer and the person meant to help him (Luca, 2005). I have carried out an analysis of a number of desks encountered in Romanian public institutions. A number of parameters have been considered that are useful in analyzing the way in which the professional relationship of the employee involved with the public is structured and achieved.

Author Biography

Mariela Pavalache-Ilie, Transilvania University of Brasov, Romania

Dept. of Psychology

Published

2008-11-09

Issue

Vol. 1(50) (2008)

Section

PSYCHOLOGY AND EDUCATIONAL SCIENCES

License

Copyright (c) 2008 Bulletin of the Transilvania University of Brasov. Series IV: Philology and Cultural Studies

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.