Patient and Worker Perceptions of Satisfaction of Quality of Health Services Provided in Kabil, Afghanistan

Abstract

Background: Many patients prefer treatment abroad in Afghanistan. The quality of treatment services is low and they cover the treatment of themselves. This causes both the loss of the national wealth of Afghanistan and poor satisfaction of the workers and patients. The aim of this study was to evaluate the satisfaction of health service providers and beneficiaries in the capital city of Kabil, Afghanistan on the quality of tertiary health services. Methods: Tertiary health facilities chosen from sixteen in Kabil according to their worker and patient capacity, randomly. Health professionals and service recipients recruited using face-to-face questionnaire method. Findings: The level of hospital services are above average for both employees and inpatients in Kabil whereas more hospital workers thinks that health services are weak (p=0.024). Workers spend more money for treatments made in abroad (p=0.043). Conclusions/Application to Practice: Quality of health services is a shared responsibility between hospital management, staff and patients. New governmental regulations should be found for tertiary hospitals and promotive changes should be made for hospital workers in order to increase total quality management in Kabil.