Performance Metrics for the It Services Portfolio

Abstract

The metrics for the Software as a Service model exist mostly from the financial perspective and it is a tough task to measure the contribution of the services that are part of a portfolio inside this model. During the paper, several indicators are introduced, based on the project management techniques, to quantify the contribution of each service to the portfolio benefits and goals. This kind of approach reveals the service relations inside the portfolio, with the possibility of estimating each service contribution to portfolio revenue at a defined point in time.